Analyze and understand your online reputation, prioritize and respond to negative feedback while promoting positive feedback, turning satisfied residents into brand ambassadors.
Improve online service recovery with workflow management tools. Track and monitor engagement across the organization, ensuring timely and appropriate messaging is delivered avoiding ad-hoc reactions and crises.
Continuously monitor reviews and comments from social media, review and rating sites and digital surveys to bring all aspects of your organization's online reputation to a single integrated platform.
Compare resident experience metrics across locations within your organization, and against local and national competitors using internal and external benchmarking. Leverage the data to drive operational improvements and changes.
8 Steps to Revive a Damaged Reputation
Managing, analyzing and responding to resident feedback is crucial in order to improve online reputation and impact revenue. But where do you begin? Download our complimentary e-book to find out.